Frequently Asked Questions

Get answers to common questions about Shampoo, Cut, and Style.

Most appointments run 45 to 75 minutes depending on hair length, thickness, and chosen style. Expect about fifteen to thirty minutes for wash and conditioner, twenty to forty for the cut, and additional styling time as needed.

Yes — tell your stylist before service so we can use or accommodate your preferred products. We carry salon-quality shampoos, conditioners, and styling formulas, and will suggest suitable options if you have sensitivities or prefer fragrance-free or vegan choices.

Yes — we use gentle products appropriate for most color and chemical treatments. Always inform your stylist about recent color, relaxers, or perms so we can select color-safe shampoo and conditioning options and adjust techniques to protect your color and hair integrity.

We welcome walk-ins when stylists are available, but appointments are recommended to guarantee your preferred time and stylist. During peak hours we strongly suggest booking online or by phone to avoid waits and ensure a smooth salon experience.

Arrive with dry or lightly brushed hair and avoid heavy oils or buildup for best results. Bring inspiration photos and mention recent treatments. If you wear extensions or special pieces, let us know so we can plan timing and technique accordingly.

We ask for 24-hour notice for cancellations or rescheduling. Late cancellations or no-shows may incur a fee equal to a portion of the service cost. If you need to change your appointment, please call or message us as soon as possible.