Frequently Asked Questions

Get answers to common questions about No Call No Show/Late Cancellation.

If you do not cancel or reschedule at least eight hours before your appointment, a $50 fee will be charged. We contact you to confirm, and repeated incidents may affect future booking privileges.

We charge the card on file or send an invoice for the $50 fee. If no card is stored, we'll contact you to arrange payment. Timely payment is required before future appointments can be booked.

Yes, please contact us as soon as possible with the reason. We review each situation case-by-case and may waive the $50 fee for emergencies or verified issues. Documentation may be requested for consideration.

Yes. Our No Call No Show/Late Cancellation fee applies to all scheduled services, including haircuts, color, extensions, and consultations. Exceptions are considered only for verified emergencies or prior arrangements with your stylist.

You must cancel or reschedule at least eight hours before your appointment to avoid the $50 fee. Use our booking system, call, or text to notify us; late notifications within eight hours may still incur the charge.

Yes. Multiple missed appointments without proper notice may result in required deposits, limited scheduling, or refusal of service. We aim to be fair but must protect stylists' time and other clients' bookings.